Política de envío
Where we ship from
Orders ship from one of two fulfillment centers depending on stock: our California warehouse or our overseas partner warehouse. You'll get the exact origin and tracking number in your shipping confirmation email.
Processing time
All orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 12:00 PM PT are processed the next business day. During major sale periods and the October–December holiday season, processing may take an extra 1–2 business days.
Delivery time and cost — United States
| Shipping origin | Estimated delivery after processing | Cost |
|---|---|---|
| California warehouse | 3–7 business days | $4.99 — free on orders over $35 |
| Overseas warehouse | 10–20 business days | $4.99 — free on orders over $35 |
Delivery estimates are business days and do not include the 1–2 day processing window. We are not able to guarantee delivery dates, as transit times depend on the carrier.
International orders
We currently ship to selected countries outside the United States. Estimated delivery is 10–25 business days, and rates are calculated at checkout based on destination and weight.
Import duties, taxes, and customs fees are not included in your order total and are the responsibility of the recipient. These charges are set by your local customs authority — we have no control over them and cannot refund or reimburse them. If a parcel is returned to us because customs charges were refused, we will refund the item price minus original shipping costs.
Tracking your order
You'll receive a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take 24–72 hours to show its first scan — this is normal and doesn't mean anything is wrong. If you have any doubts, reply to your confirmation email and we'll check on it for you.
Split shipments
If your order contains items held at different warehouses, we may ship them separately at no extra cost to you. You'll receive a separate tracking number for each parcel.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we'll reship it once you cover the return and reshipment postage. If you spot a mistake, email service@isprunki.com within 12 hours of ordering and we'll do our best to correct it before the parcel leaves.
Lost, delayed, or damaged in transit
- No tracking movement for 10 business days (US) or 25 business days (international): email us and we'll open a carrier investigation.
- Marked delivered but not received: check with neighbours and your building, then contact us within 7 days. We'll investigate and, where the carrier confirms a loss, send a free replacement or refund.
- Arrived damaged or crushed: send photos of the item and the outer packaging within 7 days of delivery and we'll replace it at no cost. No need to send the damaged item back.
Questions
iSprunki
3625 Jurupa St, Dock 51/52/53, Ontario, CA 91761, United States
service@isprunki.com · +1 (951) 741-3154
Monday–Friday, 9:00 AM – 6:00 PM PT