Refund policy
The short version
You have 30 days from the delivery date to return anything you're not happy with, as long as it's unused and in its original packaging with tags attached. Damaged, defective, or wrong items are on us — we cover the return and the replacement.
What can be returned
To be eligible, your item must be:
- Returned within 30 days of delivery
- Unused, unwashed, and free of odours, stains, pet hair, and smoke
- In its original packaging with all tags and hang loops attached
- Accompanied by your order number
What can't be returned
- Items returned more than 30 days after delivery
- Items that have been used, washed, altered, or damaged after delivery
- Free gifts and promotional items
- Gift cards
- Items marked "Final Sale" on the product page
How to start a return
- Email service@isprunki.com with your order number and a short note on what's wrong. If the item arrived damaged or incorrect, attach photos of the item and the outer packaging.
- We'll reply within 1 business day with a Return Authorization number and the correct return address.
- Pack the item securely, write the RA number on the outside of the parcel, and ship it back.
Please don't send anything back before you receive a Return Authorization number — unauthorized returns can't be tracked to your order and may not be refundable.
Who pays for return shipping
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| Damaged, defective, or wrong item sent | We pay — prepaid label provided | None |
| Changed your mind / didn't suit | You pay | None |
Original shipping charges are non-refundable unless the return is our fault. If your order qualified for free shipping and you return enough of it to fall below the $35 threshold, the original shipping cost we absorbed may be deducted from your refund.
Damaged, defective, or wrong items
You don't need to ship these back in most cases. Email us photos within 7 days of delivery and we'll send a free replacement or issue a full refund — your choice. If a replacement isn't available, we'll refund in full.
Refund timing
Once your return arrives at our warehouse, we inspect it within 2 business days and issue your refund to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the funds. We'll email you the moment the refund is issued.
If more than 15 business days have passed since we confirmed your refund and you still don't see it, contact us and we'll chase it with our payment processor.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the one you want, so you don't wait on stock. If you'd rather do a direct swap for a different colorway or set, email us and we'll arrange it subject to availability.
Cancellations
Email service@isprunki.com within 12 hours of placing your order and we'll cancel it for a full refund if it hasn't already been packed. Once a parcel has shipped, it falls under the return process above.
Order never arrived
See the "Lost, delayed, or damaged in transit" section of our Shipping Policy, or just email us — we'll handle it.
iSprunki · 3625 Jurupa St, Dock 51/52/53, Ontario, CA 91761, United States
service@isprunki.com · +1 (951) 741-3154